Onshore, outsourced customer service.
Experience the benefit of Agency Team before you buy.
Get more out of employees. Better service for clients.
Keep producers producing and servicers servicing. Convert every inbound phone call to a task and regulate its timely and efficient completion.
Customers are never put on hold and never have one second of their time wasted. We collect all details surrounding their call, then email you ticket and load the info into your task panel. Your team resolves their issues quickly and efficiently.
Employees are never interrupted or inundated by phone calls. See, at a glance, all resolved and unresolved client requests from your book of business. Monitor, gamify, and incentivize employee-to-client relations.
From the moment AgencyTeam goes live, your insurance agency will experience a seamless transition into a new level of efficiency. On day one, every inbound call to your agency is expertly answered and transcribed, ensuring no customer query is missed. Expect a polished, professional service that not only frees up your staff to focus on higher-value tasks but also provides detailed, accurate call records to support your workflow. With AgencyTeam, you’ll see immediate improvements in responsiveness, customer satisfaction, and the clarity of your internal communications—all laying the groundwork for enhanced profitability and operational excellence.
AgencyTeam offers an intuitive panel that puts you in control of your communications. With this feature, you can review every call and its transcription, ensuring complete transparency and accuracy. The panel allows you to mark the status of each call—whether it requires follow-up, has been resolved, or needs special attention.
With AgencyTeam handling all inbound calls and providing accurate transcriptions, your employees can focus entirely on their core responsibilities without constant interruptions. This streamlined workflow eliminates distractions, allowing your team to operate at maximum efficiency from day one.
AgencyTeam not only boosts your bottom line by ensuring no opportunity is missed but also relieves your staff from the stress of juggling calls and tasks. With a more focused, organized workflow, your employees can thrive in their roles, leading to higher morale and greater profitability for your agency.
At AgencyTeam, we believe in keeping things straightforward. Our transparent pricing model ensures you know exactly what you're paying for, with no hidden fees or surprises. Plus, with no long-term contracts, you have the freedom to use our service as needed—giving you complete flexibility and peace of mind. It's a partnership designed to work for your agency on your terms.
